Providence Health Care / HR Connect

Release of Information Clerk

Reference Number: PHC13-96259
Work Area: Burnaby Hospital - Records Management
Job Categories: Acute Care Hospital
Status: Casual
Location: Burnaby Hospital

Please only apply if you meet the following requirements:

-Completion of Release of Information Course



-2 Years of Working Experience performing Release of Information or related


Reporting to the Manager/Coordinator, or designate, the Release of Information (ROI) Clerk performs duties related to the release of clinical information in accordance with policies, procedures, legislation and standards in the retrieval, severing, photocopying/scanning, electronic/paper distribution of health care documentation/reports. Responds to requests from internal/external sources for information regarding confidentiality and release of information policies and procedures; attends to legal requests for personal information and other related requirements. 


Ability to communicate effectively both verbally and in writing. 
Knowledge of medical terminology. 
Ability to deal with others effectively. 
Ability to operate related equipment. 
Ability to organize work. 
Physical ability to carry out the duties of the position. 
Ability to keyboard at 45 words per minute. 


Grade 12, successful completion of courses related to release of information and two (2) years of recent, related experience or an equivalent combination of education, training and experience. 


-Answers inquiries regarding requests for patient/client information by reviewing medical records, and determining information to release.
-Provides information to requestors such as the WorkSafe BC, other hospitals and physician’s offices by performing duties such as receiving requests; ensuring consent and authority to access the requested information is received and valid; following up with initiator of request where clarification or authorization is required; reviewing the records for accuracy, copying/compiling the requested information and forwarding information via appropriate method of delivery (e.g. photocopy, scan, mail), in accordance with established policies and procedures, and legislation such as the Freedom of Information and Protection of Privacy Act (FOIPPA). Records are severed as required and invoices are prepared as appropriate. 
-Maintains and updates release of information records using a computerized system; enters request information such as date of request, patient/client name, chart number, requester and date released.
-Provides statistical reports as required using computerized software as required. 
-Processes legal requests for personal information including certification of documents, and represents organization as required. 
-Performs record processing functions related to records by performing duties such as identifying, verifying and correcting patient information utilizing the computerized Admission, Discharge Transfer and/or Electronic Health Record System, checking for discharges and/or previous admissions, processing folders and documents, merging duplicate files, making up folders and printing chart labels, and filing as required. 
-Retrieves health records according to established policies and procedures, and maintains and updates records location utilizing computerized record location systems. Responds to requests by locating charts and delivering records. Refers unusual requests to the Area Coordinator or designate. 
-Ensures patient/client signs the Release of Authorization Form by witnessing signature prior to retrieving information. 
-Participates in the department Continuous Quality Improvement Program by conducting activities such as auditing the chart deficiency systems; assists with policy and procedures by providing input to the Coordinator. 
-Demonstrating procedures to new staff and shares information. 
-May respond to internal and external queries related to release of patient information. 
-Performs other related duties as assigned.